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Your coverage explained: all about your medical bills.

How do medical bills work with private health insurance?

How does my short-term private health insurance deductible work?

If you are covered by one of our long-term private health plans then this guide explains how you our cashback bonuses work!

How do cashbacks work on private health insurance?

Learn about the review process, why it's conducted, and the impact on claim processing and reimbursement.

What are claim assessments in private health insurance?

This article offers a detailed guide on how to decode your bill statement.

How to read your private health insurance bill statement

Your coverage explained: here's what you can do to speed up the payout.

Why have I not heard back about my claim for private health insurance?

Why am I not fully reimbursed for my medical costs with private health insurance?

This guide breaks down each section of a German invoice for efficient claim processing and offers tips for handling foreign invoices.

What's in a German medical invoice?

Learn how to effectively cross-check your invoice for preventive checkups to maximize your insurance benefits.

Understanding your reimbursement for preventive checkups

Before submitting a new claim, make sure it follows the guidelines below to avoid any delays in processing.

Claiming medical treatments from outside of Germany

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