What is a bill statement?
This document confirms processed claims, payment details, service dates, treatment type, costs, insurance coverage, and alerts for missing claim information. Claim statements are important for understanding how your insurance benefits are being used and to track your medical expenses.
Understanding the parts of a bill statement
Your bill statement consists of two parts. The claim summary provides an overview of the total amount and your reimbursement. The claim breakdown itemizes all claims, including the amounts, your reimbursement, and any notes pertaining to your claim.
Learn how to decode each part:
Claim summary
Claim summary
The first page summarizes your submitted claim(s) and insurance coverage.
Invoice amount: This is the total amount of the claim you submitted.
Benefit amount: This shows how much of your claim was covered by your insurance.
Your deductible / bonus: This indicates how much of the claim was credited towards your deductible or cashback bonus.
Payout amount: This represents the separate payment to reimburse you for the claim, which is deposited into your bank account.
In the example, Cristina submitted a claim for 380€, and her insurance covered 296€ of it through her cashback bonus. No amount was paid out separately.
Claim breakdown
Claim breakdown
The next page provides a detailed breakdown of your claim(s), including bonus/deductible details.
Bonus: This section displays your annual bonus amount according to your tariff. If you are enrolled in a plan with a deductible, the term 'Deductible' is used instead.
Invoiced to date: This part shows the portion of your bonus that has been used so far.
Invoiced now: This represents the amount credited towards your bonus for the specific claim.
Remaining bonus: This signifies the balance of your bonus that is still available.
In the given scenario, Cristina is enrolled in the standard long-term plan, which includes a cashback bonus of 1200€ per year. So far, she has used 352.51€ of the bonus for her previous claims, and an additional 296€ for her current claim. As a result, she still has a remaining balance of 551.79€, which can be used for succeeding medical expenses.
If you submit multiple claims simultaneously, each claim will be distinguished by its invoice date.
Invoice amount: This indicates the total amount of the claim.
Benefit amount: This details the portion covered by your insurance provider.
Kind of service: This specifies the type of treatment or service you received.
Additional notes: If your claim isn't fully covered, you usually find an explanation at the bottom.
In the case of Cristina, she submitted two invoices. Her first claim from May 15 pertained to a visit to her GP, which was completely covered by her insurance. However, her second claim from May 18 was for visual aids, and you may observe that the full amount was not covered. This is because her plan imposes a 150€ limit for visual aids every two years.
Where can I find my bill statements?
Once your claim is completed, it's marked as "processed," and the bill statement is uploaded together with it.
Go to your Feather account and click on 'Claims' at the top right corner.
Locate the submitted claim and click on it.
The corresponding bill statement will be available on that page.
Don't miss our guide on cashback bonuses for long-term plans and deductibles for short-term plans!