What it is and where to find it
The bill statement is a document that explains how we've processed your medical bill. It also informs you when more information is needed. It is uploaded next to the bill once its status switches to processed:
Navigate to your claims at the top of your account
Scroll down until you see your medical bill and open it
The bill statement will be at the top of that page
Understanding its 3 parts
1. A general overview (page 1)
Invoice amount: Total cost of the bill(s) you've recently submitted
Benefit amount: What was covered by your insurance
Your deductible/ bonus: What was credited toward your deductible or cashback
Payout amount: Total amount paid out to your bank account
Payout to: You're usually the recipient. With hospital bills, the payout is usually made to the hospital, and you receive this statement for your reference.
Example
Example
Cristina submitted a claim for 380€. The bonus covered 296€ of it. No additional amount was paid out as the bonus fully covered the bills.
2. The breakdown of your cashback or deductible (page 2)
Invoiced to date: The bonus or deductible used up by your medical bills up to this point this year.
Invoiced now: The bonus or deductible applied to your most recent medical bill(s).
Remaining bonus or deductible: The bonus or deductible that's remaining for the rest of this year after your current bill(s) are processed.
Example
Example
Cristina is covered under the standard plan with a €100 monthly cashback (€1200 per year). Earlier this year, €352.51 of the cashback was used to cover some medical bills. For the most recent medical bill, €296 of the cashback was used. 551.79€ of the cashback remains for additional medical expenses.
3. Details (page 2): A breakdown of your recent medical bills
Invoice amount: Total amount of the claim.
Benefit amount: How much of it is covered under your plan.
Kind of service: Type of medical treatment you've received.
Additional notes: If your claim isn't fully covered, you usually find an explanation.
Example
Example
Cristina has recently submitted two invoices: a bill for a GP treatment on May 15 is fully covered under her plan. However, a second bill for visual aids on May 18 was only partially covered. The reason is a 150€ limit for visual aids under her plan.