Skip to main content
All CollectionsPrivate Health InsuranceClaims
Why have I not heard back about my claim for private health insurance?
Why have I not heard back about my claim for private health insurance?

Your coverage explained: here's what you can do to speed up the payout.

Christina Weber avatar
Written by Christina Weber
Updated over a year ago

You've been reimbursed without realizing it

If you have opted for full private insurance coverage with 0€ deductible, a monthly bonus is automatically paid to your bank account to cover claims. If all the claims you have handed in so far are less than the bonus you receive per year, there will not be a separate payout and the claim(s) will be settled through the monthly bonuses. So, how much do you receive?

  • Standard long-term coverage (purchased before March 2023): 30€/ month or 360€/ year

  • Standard long-term coverage (purchased after March 2023): 100€/ month or 360€/ year

  • Premium long-term coverage (purchased before August 2022): 60€/ month or 720€ / year

  • Premium long-term coverage (purchased after August 2022): 100€/ month or 1,200€ / year

Example: You're covered under standard private health insurance. Recently, you went to a dental cleaning for 90€. Since you receive a bonus of €360 per year, the dental cleaning is covered through the bonuses and there is no extra payout.

More information is needed

Sometimes, additional information is needed to process a claim. Our team usually reaches out automatically, if more information about a claim is needed. You can find information about any processed claims in statements in your Feather account.

Your claim is still being processed

It typically takes 5-15 business days to process claims. If it has been more than 3 weeks and none of the mentioned reasons apply, reach out to us and our team will have a look!

Did this answer your question?