In a medical emergency, call the relevant emergency number and have your policy number ready. Hospital stays are usually billed directly between the hospital and the provider, but if you receive a bill yourself, submit it through the Hallesche4u app. For routine appointments in Germany, use Doctolib; it lets you filter by doctor type, location, and language, and select "private" as the insurance type.
How do I handle a medical emergency with private health insurance in Germany?
You can call the emergency number at +49 711 660 32000 at any time. Have your policy number ready — you'll find it in your account. You can go to any hospital for emergency care.
If you stay overnight, billing is usually handled directly between the hospital and the insurance, so no action is needed on your end. If you receive a hospital bill yourself, submit it through the Hallesche4u app.
How do I handle a medical emergency outside Germany?
Call +49 611 660 33930 for emergencies or hospital stays outside Germany. Support may not always be available in English.
What happens after a hospital stay?
Coverage for follow-up visits and medical aids, such as wheelchairs or crutches, depends on your specific plan — check your policy page for the full details. You'll receive a bill at your home address for these services. Submit it for reimbursement through the Hallesche4u app.
How do I book a doctor's appointment in Germany with Doctolib?
Doctolib lets you filter by doctor type, location, languages spoken, and availability. Be sure to select "private" as the insurance type when you search.