Private health insurance claims are submitted directly through the Hallesche4u app, since Hallesche handles all claim processing. Getting started involves downloading the app, registering with your contract details, verifying your identity online or by mail, and logging in. Once set up, submitting a claim takes just a few steps, and most claims are processed within 4 weeks.
This only applies to your private health insurance claims — your other policies with us are not affected.
Getting set up on the Hallesche H4u app
1. Download the app:
Prefer a browser? You can also access it at www.hallesche4u.de
2. Register:
Open the app and tap Register. You will need:
Your insurance number
Full name and date of birth
Email address and mobile number
3. To verify your identity, choose the 'By mail' option
Within a couple of days, you'll receive your initial access credentials:
Registered home address: if you're a new policyholder who provided your address when signing up, or an existing policyholder who has recently updated your home address with us.
Feather account: if you're an existing policyholder who has not updated your home address with us, or a new policyholder who used our placeholder address when signing up.
4. Log in:
Log in using the EK ID and password found on the third page of the document. These are one-time codes.
5. Change your login details:
Once logged in, change your login details in the 'Profile' menu.
Prefer to follow along? Watch how to download and register.
How to submit your private health insurance claims
You can do this directly through the Hallesche H4u app, since they handle all claim processing for your policy. This process applies only to private health insurance claims; other policies you hold with us follow a different process.
Once you're in the H4u app:
Tap the 'Submit' menu
Upload your invoices, cost plans, referrals, prescriptions, and sick notes. Make sure to include any relevant details like lab reports or doctors notes
Tap submit and you're done!
Most claims are processed within 4 weeks. Your claim statement will be sent to your home address by post, or digitally through the app if you've switched to digital communciation.
Once your claim is processed, you'll receive a claim statement explaining the reimbursement in the 'Payment advices' section — see how to read the claim statements. If the reimbursement is lower than you expected, see missing reimbursements: how to check and fix them.
Quick tip: Once you're set up in the app, switch to digital communication to receive your letters within the app and keep everything in one place. Correspondence from Hallesche is set to paper mail by default.
Can I still submit invoices after my policy is canceled?
Yes, for treatments dated before your cancellation. You can submit your invoice by emailing Hallesche directly: [email protected]
Do I need to pay my medical invoice before I get reimbursed?
Yes. You pay the medical practice directly, and the insurance provider reimburses you afterward. We recommend making the payment within 14 days rather than waiting for the reimbursement to arrive.
What does Feather help with for private health insurance claims?
Hallesche processes your claims and decides on reimbursements. We can help with questions or clarifications about a claim or a reimbursement, and we can raise a dispute on your behalf if you disagree with a decision.
For everything else on your policy, including plan changes and life changes, see understanding your private health insurance policy and how we can help.