From August 26, 2026, claims will be submitted directly through the Hallesche app. This means your claim will go straight to Hallesche, giving you faster access to updates and responses.
How Feather supports you
We're right here for:
Questions or clarifications about your claims or reimbursements
Policy changes: upgrades, downgrades, switching providers
Life changes: new job, family changes, leaving Germany
Anything you're unsure about
Getting set up on the Hallesche4u app
Download the app:
iOS: App Store
Android: Play Store
Prefer a browser? You can also access it at www.hallesche4u.de
Register:
Open the app and tap Register. You will need:
Your insurance/contract number
Full name and date of birth
Email address and mobile number
To verify your identity, you have two options:
Online via the Nect Wallet app: instant
By mail: your access credentials will arrive within a few days
Log in:
Once registered, log in using your EK ID and the activation code or password you received.
Submitting a claim
Once you're in the app:
Go to the claims section
Upload your invoice
Add any relevant details and submit
Your claim will be processed from there. Most claims are processed within 4 weeks. Your bill statement will be sent to your home address by post, or digitally through the app if you've switched to online post.
Quick tip: Once you're set up in the app, switch to online post to receive your letters digitally and keep everything in one place. Correspondence from Hallesche is set to paper mail by default.