You can submit your claims directly through the Hallesche4u app. Hallesche handles all claim processing, so your submission goes straight to the right place.
This only applies to your private health insurance claims — your other policies with us are not affected.
How Feather supports you
We're right here for:
Questions or clarifications about your claims or reimbursements
Policy changes: upgrades, downgrades, switching providers
Life changes: new job, family changes, leaving Germany
Anything you're unsure about
Getting set up on the Hallesche4u app
Download the app:
Prefer a browser? You can also access it at www.hallesche4u.de
Register:
Open the app and tap Register. You will need:
Your insurance/contract number
Full name and date of birth
Email address and mobile number
To verify your identity, you have two options:
Online via the Nect Wallet app: instant
By mail: your access credentials will arrive at your registered home address within a few days.
Log in:
Once registered, log in using your EK ID and the activation code or password you received.
Prefer to follow along? Watch how to download and register.
Submitting a claim
Once you're in the app:
Go to the claims section
Upload your invoice
Add any relevant details and submit
Your claim will be processed from there. Most claims are processed within 4 weeks. Your bill statement will be sent to your home address by post, or digitally through the app if you've switched to online post.
Quick tip: Once you're set up in the app, switch to online post to receive your letters digitally and keep everything in one place. Correspondence from Hallesche is set to paper mail by default.