With Private health insurance (PKV), you receive a physical insurance card once your policy is active, and you can add a digital version to your phone's wallet from your Feather account. You show the card to your doctor before treatment so the provider can verify your coverage. Doctors bill you directly, and you submit the paid invoice for reimbursement. The digital card is available immediately, while the physical card is mailed to your registered German address, so your address needs to be up to date before it can be sent.
What insurance card do I get with private health insurance?
Once your Private health insurance (PKV) policy is active, you receive a physical insurance card by mail. You can also add a digital version of the same card to your phone's wallet through your Feather account. Both the physical card and the digital card show the same coverage information, so you can use either one at a medical appointment.
How do I use my private health insurance card at a medical appointment?
Show your Private health insurance (PKV) card to your doctor or healthcare provider before any treatment or consultation begins. The card contains the information the provider needs to verify that you're insured. Either the physical card or the digital card in your phone's wallet is accepted.
How does billing and reimbursement work with private health insurance?
With Private health insurance (PKV), doctors bill you directly rather than billing us. You pay the invoice yourself and then submit it for reimbursement through the Hallesche app. Hospitals can sometimes arrange direct billing instead, so it's worth asking about direct billing before an inpatient stay.
How do I add my digital private health insurance card to my phone's wallet?
You can add a digital version of your Private health insurance (PKV) card to Apple Wallet on iOS or Google Wallet on Android by following these steps:
Sign in to your Feather account.
Open your Private health insurance (PKV) policy.
Open your policy details and choose the option to add your digital insurance card.
Follow the instructions to add the card to Apple Wallet (iOS) or Google Wallet (Android).
Your digital card is then ready to use at appointments.
Note: your digital card is available immediately and doesn't require an up-to-date address — this only applies to your physical card below.
How do I get my physical private health insurance card?
Your physical Private health insurance (PKV) card is mailed to the German address on your policy, so your address must be correct and up to date before the card is sent. How you receive the card depends on when you provided that address:
If you gave your German address when you signed up, your physical card is sent to you automatically after your policy starts.
If you didn't have a German address when you signed up and added it later, you need to request the card yourself: first update your address in your Feather account, then request a new physical card in the Hallesche app.
If you're an existing customer whose address has changed, you also need to request the card yourself: first update your address in your Feather account, then request a new physical card in the Hallesche app.
You can contact our support team for more assistance or additional resources.
Do I need a German address to get my insurance card?
A German address is required for the physical Private health insurance (PKV) card, because the card is sent by mail. The digital card in your Feather account doesn't require an address and is available as soon as your policy is active. If you don't have a German address yet, you can use the digital card in the meantime and arrange the physical card after you register your address.