All information about your private health insurance (PKV) policy is available in the policies section of your Feather account. The policy details page shows your policy status, policy number, insured person, start date, and plan. From this page, you can also view your coverage overview, open your digital insurance card, add dependents, change your payment method, cancel your policy, and access your policy documents.
How do I access my private health insurance policy details in my Feather account?
You can access your policy details by following these steps:
Log in to your Feather account.
Open the policies section.
Select your private health insurance policy to view its details.
Documents can be found at the bottom of the page under the "Policy documents" section.
What information is shown on my private health insurance policy details page?
The policy details page displays the following information about your coverage:
Your policy status and 8-digit policy number
The name of the insured person
Your policy start date
Your plan: Short-term, Standard, Plus, or Premium
A coverage overview, with a link to the full coverage table
How to submit claims
Your policy documents
What actions can I take from my policy details page?
You can manage several parts of your private health insurance policy directly from the policy details page. The available actions are:
Manage your policy
Start a video doctor consultation
Contact us for more assistance or additional resources
What can I do under "Manage this policy"?
Select "Manage this policy" on your policy details page to send us a request about your private health insurance. The available requests are:
Update my address
Document request
Change coverage request
Start date change
Risk surcharge inquiry
Request an insurance pause
Request a maternity benefits confirmation letter
Why am I seeing a task on my policy page?
A task appears on your policy page when we need something from you. The title tells you what's needed, for example, information about your previous health insurance or your KVNR. Open the task to see what to do and submit it from there. Tasks are specific to your situation, so you may see none, one, or several.
What documents are available in my Feather account?
Your Confirmation of Coverage is available in your Feather account. You'll need it to cancel your public health insurance when switching, and employers often ask for it as proof of coverage.
Any documents you've requested from us appear here too, once they've been issued and sent to us. Some documents reach you directly instead, either by post to your home address or through the Hallesche4u app if you've enabled the digital postbox, so it's worth checking there as well if something you've requested isn't in your Feather account.
We only provide digital versions of these documents, but you're welcome to print them if you need physical copies.
What is the coverage overview on my policy page?
The coverage overview is a summary of what your plan covers and what it doesn't, including doctor visits, prescription drugs, dental treatments, preventive examinations, visual and medical aids, pregnancy coverage, and treatment by a head physician.
Yearly limits apply to some benefits, so use the full coverage table linked from the overview to check the exact amounts for your plan before a treatment.