Does expat health insurance in Germany cover emergency hospitalization?
Expat health insurance in Germany covers emergency hospitalization for new medical conditions. This includes any necessary overnight stays in a hospital due to an emergency.
Is ambulance transport covered under expat health insurance for emergencies?
Ambulance costs are covered if the journey results in an inpatient admission. If you're treated and discharged without being admitted, transport costs aren't covered.
What should I do if there's a payment issue at the hospital?
Call the Advigon emergency line as soon as possible. Give them your personal details and the name and location of the hospital. In some cases, they can arrange to pay the hospital directly. This isn't guaranteed, but it's always worth asking.
For general claims queries, use the claims line instead.
Advigon contact details:
Claims line: +49 40 5555–4055
Emergency line (for active hospital stays): +49 621 5490-1906
Once the emergency is over, how do I claim?
Once you've received your final hospital invoice, you can submit your claim through your Feather account. Find out exactly what to upload and how in our guide to claiming for hospital visits.