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Find out how to submit an expat health insurance claim, what information you need, how to add documents to an existing claim, and whether you can still claim after canceling…

How do I submit an expat health insurance claim?

Learn which documents are required for each type of expat health insurance claim, including outpatient visits, hospital stays, medications, physical therapy, and the 31-day waiting period waiver.

What documents do I need to submit an expat health insurance claim?

This article explains common causes for delays in processing expat health insurance claims, including missing documents, claims outside coverage scope, and how to get help if a claim takes more…

Why can processing my expat health insurance claim take longer than usual?

Explains why expat health insurance reimbursements can be partial, covering the €25 copay fee, doctor-assigned severity factors, reimbursement caps, and when a written explanation is required.

Why is my expat health insurance claim reimbursement only partial?

This article explains what a €25 copay is in expat health insurance, how it applies per insured event rather than per claim or appointment, and clarifies who receives the copay…

Why do I have to pay a €25 copay for my expat health insurance claim?

Learn what a cost plan is, when to submit one for pre-approval, and how the review process works under your expat health insurance policy. Cost plan submission is recommended for…

Pre-approval for medical treatments under expat health insurance

Learn what expat health insurance covers during emergency hospitalization, how to handle payment requests at the hospital, and how to submit a claim once your stay is complete.

What to do if you're hospitalized in an emergency

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