You can reach a doctor for any medical questions at any time by calling +49 711 660 32000. You may be asked for your policy number (you can find this in your Feather account).

You can call +49 611 660 33930, if you need emergency medical support abroad or support with a hospital stay abroad.

In medical emergencies, you'll almost certainly go to the hospital. With private insurance, you can go to any hospital you like. If you stay overnight, the billing will be handled directly between the hospital and the insurer.

After your release, you might require a few follow-up visits to a doctor and/or physiotherapist. Depending on the extent of your insurance plan, this would be covered, as well as any necessary equipment like a wheelchair or crutches.

For these visits and aids, you will receive a bill to your home address, which you can submit through your Feather account.