Submitting a pet health insurance claim is simple and can be done directly through your Feather account. With the correct documents in place, the process is straightforward and usually handled quickly.
How do I start the process to submit a pet health insurance claim?
Start by getting the veterinary invoice for the treatment you want to claim. This invoice must meet certain requirements, which are outlined in our dedicated article.
How do I complete the pet health insurance claims form?
Log into your Feather account and open your pet health insurance policy then click "+ New claim" to begin.
Complete the claims form by providing accurate details about the treatment received. This helps ensure your claim is processed correctly.
What documents do I need to submit with my pet health insurance claim?
You’ll need to upload the itemized veterinary invoice along with any other relevant documents that support your claim. These help validate the expenses you’re requesting reimbursement for.
How long does the pet health insurance claim processing take?
Most claims are processed within 2 to 3 weeks. More complex cases might take a little longer.
How will I know the status of my pet health insurance claim?
Once the claim is processed, you will receive an email notification indicating whether your claim was approved, denied, or partially reimbursed according to your insurance terms.
Is there a waiting period before my pet health insurance coverage begins?
Yes, there is a general waiting period of 30 days from the contract start date. Coverage begins only after this waiting period. Any illness or symptoms that occur before coverage starts are not covered.
What should I do if I have questions during the claims process?
You can contact our support team for more assistance or additional resources.