How cancellation works
Your pet health insurance runs for a minimum of one full year. During this first year, the policy can’t normally be cancelled.
After this period, you can cancel your policy on a monthly basis. Just make sure your request is submitted before the start of the next billing month, as the new billing period always begins on the first day of the month.
Exceptional cancellations within the first year
In certain circumstances, you can end your policy before completing the first year. These include:
Leaving Germany permanently
If you or your pet are moving abroad, your policy can be cancelled early. Please provide proof of deregistration (Abmeldebescheinigung).
No longer having your pet
If you’ve transferred ownership of your pet or your pet has sadly passed away, you can also cancel your policy early.
We understand this can be a difficult time. If your pet has passed away, we kindly ask for a short confirmation from your veterinarian. In cases of transfer of ownership, please share written confirmation that the pet now belongs to someone else.
Supporting documents are always required for early cancellation so we can process your request as smoothly as possible.