In the process of obtaining and then using your insurance coverage, you might come across terms like insurance brokers, risk carrier, risk provider, or claims processing. Here, we will define these terms to help you better understand who plays what role in your insurance policy.
What roles do Feather and the risk carrier play in my legal insurance policy?
Feather acts as the insurance broker facilitating access and management of our legal insurance policies, while Roland Rechtsschutz is the risk carrier responsible for coverage and claim decisions. We provide a fully English, digital platform for policy management and claim submissions, but all claim determinations and communications occur directly with Roland. Understanding these roles helps customers navigate their legal insurance experience effectively.
What is Feather’s role in my legal insurance policy?
Feather acts as your insurance broker, helping you find legal insurance plans that suit your needs. We provide a digital platform for you to manage your policy, including making payments, submitting claims, and requesting support.
Who is the risk carrier and what is their role?
The risk carrier is the company that assumes the financial responsibility for your insured events. For the legal insurance we offer, Roland Rechtsschutz is the risk carrier. They cover the costs of court and lawyer fees for claims that fall under your policy and make all final decisions regarding claim approval or denial.
How does the claims process work between Feather and Roland Rechtsschutz?
You can use Feather’s digital platform to submit claims and request phone consultations in English. After you initiate a claim through Feather, it's submitted to Roland's claim team, who reviews the information, and determines if it's approved or not.
They assign consultation requests to their partner lawyers, handle documentation requests, provide claim status updates, and make the final decision on your claim.
How does Feather support me during the claims process?
While the outcome of the claim is determined by Roland, and the feedback sent to you directly by them via email, we can still step in to support you at any point during the claims process. If you need help getting updates on a claim, appealing a decision, or just simply understanding the next steps, all you need to do is let us know, and we'd be happy to step in.
A big benefit in having a legal policy through us, rather than directly with Roland, as that we guarantee personalized English support.
How do I communicate with the risk carrier regarding my legal claims?
Communications about the details and progress of your legal claims are handled usually between you and Roland Rechtsschutz. Because legal matters require confidentiality and specific procedures, Roland conducts these communications, provides updates via email, and requests any necessary documents.
However, if at any point you'd like us to communicate on your behalf, we are able to do so. You would just need to let us know by writing us a message, and we are able to contact Roland on your behalf.
How can understanding these roles help me as a policyholder?
Knowing the distinct roles of Feather as your broker and Roland Rechtsschutz as your risk carrier helps you interact effectively with both parties. This understanding ensures smoother policy management, accurate claim submissions, and clear expectations about who handles each part of your legal insurance coverage.
Where can I get more support or ask questions about legal insurance?
You can contact Feather’s support team through the official support page if you have additional questions about your legal insurance, need help understanding your coverage, or would like to us to talk to Roland on your behalf.