Our support team can be reached through chat, email, or video call. Chat is the fastest option and best for policy changes or cancellations. Email typically gets a response within one business day and works best for claims-related questions. Video calls are best for general questions about our insurance products and require scheduling in advance.
What support channels are available?
We offer support through three channels: chat, email, and video call. Chat can be started directly from your account page. Email inquiries can be sent to [email protected]. Video calls can be scheduled in advance. You can contact our support team for more assistance or additional resources.
How quickly can I expect a response from support?
Response times vary by channel:
Chat is the fastest option, with our chatbot responses available in real time.
Email typically receives a response within one business day.
Video calls are scheduled in advance for a specific date and time, rather than answered immediately.
How do I book a call with support?
You can book a call with our support team directly through our website. To do so:
Go to our expat health insurance page.
Select the "Book a call or message us" option.
Choose an available date and time for the call.
Make sure you use the Google Meet link you will receive in your email confirmation to join the meeting at the time you booked. We do not call your phone number.
Please note that if no call is available for your desired time frame, using our chat or emailing us are your fastest options.
Which support channel should I use for my request?
Each channel is best suited for a different type of request:
A call is best suited for general questions about our insurance plans and for determining if our expat policy is the right fit for your situation.
For expat health claims, an email is the most efficient channel for that type of request. Claims-related call requests are not accepted, since investigating claims takes time.
Chat is best suited for making changes to your current policy or canceling it, since it's the fastest option. It is also a good option for general questions about our insurance plans, coverage, and for determining if a plan is the right fit for your situation.