Under your legal insurance, you're free to use your own lawyer rather than one that's recommended to you. The key requirement is timing: you submit a claim, reply to the coverage email to confirm you want your own representation, and wait for a confirmation of coverage letter from our legal insurance partner (Roland) before any legal work begins. That letter sets out what's covered, including any deductible. Your initial consultation is fully covered when it costs less than 250 euros.
Can I choose my own lawyer instead of one that's recommended to me?
You can choose your own lawyer rather than using one recommended through your legal insurance. The most important factor is timing, because you need a confirmation of coverage letter from our legal insurance partner (Roland) before your lawyer starts work. This letter makes the covered costs clear and helps you avoid unexpected charges.
How do I arrange to use my own lawyer under my legal insurance?
To use your own lawyer, follow these steps so your coverage stays clear before any legal work begins:
Submit a claim through your Feather account.
Wait for the coverage email from our legal insurance partner (Roland), which confirms whether your legal issue is covered.
Reply to that coverage email to confirm you're covered for this dispute and that you'd like to use your own lawyer.
Wait for our Roland to review your request and send your confirmation of coverage letter, which usually arrives within a few business days.
Present the confirmation of coverage letter to your chosen lawyer before any work starts, since coverage is only guaranteed once it's confirmed.
If more than a few business days pass without a response, you can contact our support team for more assistance or additional resources, and we can check the status of your request on your behalf.
How much of my initial consultation is covered when I use my own lawyer?
Your initial consultation is fully covered under your legal insurance when it costs less than 250 euros. If it costs more than 250 euros, you pay your agreed deductible, which is set out on your confirmation of coverage letter. It's a good idea to confirm the consultation fee with your lawyer in advance so you know what to expect.
What should I do if I need more legal help after my initial consultation?
If your case needs further legal assistance beyond the initial consultation, let our legal insurance partner (Roland) know that you need additional support. They'll confirm the next steps with you. Each stage of your case is handled this way so your coverage stays clear as the case progresses.