This article answers common questions about legal insurance claims. After you submit a claim, our legal insurance partner reviews it and sends updates by email, usually within 1–5 business days. If a response is delayed, you can check your spam folder and, after a full business week, contact our support team so we can follow up on your behalf. The article also covers checking coverage, second opinions, lawyer invoices, and how to get a lawyer assigned after a phone consultation.
How will I receive updates about my legal insurance claim?
After you submit your legal insurance claim, our legal insurance partner (Roland) reviews it and sends all updates directly to you by email. Keep an eye on your inbox, since every status update arrives by email.
What should I do if I haven't heard back about my submitted claim?
A delayed reply is usually normal, because Roland typically responds within 1–5 business days, counting business days only, so weekends and public holidays do not extend the wait. If you have not heard back, take these steps:
Check your spam or junk folder, since our partner's emails sometimes land there and a response may already have arrived.
If a full business week has passed with no response, you can contact our support team for more assistance or additional resources, and we follow up with our legal insurance partner on your behalf.
Following up on your behalf gives you transparency about where your claim stands rather than a faster decision, because our legal insurance partner sets the review timeline.
How can I check if my legal issue will be covered?
Coverage depends on the specific details of your situation, so submitting a claim is the only way to confirm what is covered for certain. Before you submit, it helps to check 2 things: whether a waiting period applies to your type of cover, and whether any exclusions affect your case. Once you submit your claim, our legal insurance partner assesses it and confirms what is covered.
Can I get a second opinion from another lawyer on the same legal issue?
Your policy covers each legal service once, so a second in-person consultation with a different lawyer about the same legal issue is not covered if you have already had an initial consultation. If you are unsure about how your case is being handled, you can contact our support team for more assistance or additional resources.
Do I need to pay my lawyer's invoice, and where is it sent?
You should not need to pay legal costs out of your own pocket. Legal invoices go directly to our legal insurance partner ([email protected]), and your lawyer should include your policy number in the subject line so the invoice can be matched to your case. If you have already paid something out of pocket, you can contact our support team for more assistance or additional resources.
How do I get a lawyer assigned to my case after a phone consultation?
A phone consultation provides initial advice only. To have a lawyer work directly on your case, submit a claim through your Feather account so our legal insurance partner can review it, and if your case is covered, our partner assigns a lawyer to handle it.