You can cancel your expat health insurance policy for several reasons, including obtaining other health insurance in Germany, leaving Germany, being added as a dependent, a visa rejection, or not entering Germany. Pausing coverage is not offered, so ending a policy always means cancellation. The cancellation reason you select depends on your situation, and cases where you never entered Germany require proof before the policy starts.
What are valid reasons for canceling my expat health insurance policy?
You can cancel your expat health insurance policy for several reasons: obtaining another health insurance policy in Germany, leaving Germany, being added as a dependent on a family member's policy, having your visa rejected before entering Germany, or not entering Germany at all. Pausing coverage is not available, so cancellation is the only way to end a policy.
Can I pause my expat health insurance coverage instead of canceling it?
Pausing expat health insurance coverage is not offered. If you plan to leave Germany temporarily, cancel your current policy and purchase a new one when you return.
Which cancellation reason should I select for my situation?
The cancellation reason you select depends on your circumstances:
Obtained another health insurance policy in Germany — whether expat health, public health, or private health insurance: select the reason 'I have another health insurance.'
Added as a dependent on a family member's health insurance: select the reason 'I have another health insurance.'
No longer need expat health insurance: German law requires you to hold health insurance while in Germany, so first secure alternative coverage, then cancel by selecting 'I have another health insurance.'
Leaving Germany or already left: select the reason 'I left Germany.'
How do I cancel my expat health insurance policy if I have not entered Germany or my visa was rejected?
If you have not entered Germany — including cases where your visa was rejected — you can cancel before the policy starts by providing proof that you are not in Germany, such as a geolocation screenshot, or proof of the visa rejection. You can contact our support team for more assistance or additional resources. If the policy has already started, a minimum one-month charge applies.
How do I change the start date of my expat health insurance policy?
To change your policy start date:
Log in to your Feather account.
Open your expat health insurance policy and select 'Adjust policy.'
Follow the flow and choose 'Change my start date.'
Changing the start date cancels your current policy and purchases a new one. A refund is provided if the policy has not yet started, or within the first 4 weeks after the start date.
How do I upgrade or downgrade my expat health insurance policy?
To change your plan:
Log in to your Feather account.
Open your expat health insurance policy and select 'Adjust policy.'
Follow the flow and choose 'Change my plan.'
What if I have a different reason for canceling or am unsure how to proceed?
If you have another reason for canceling or are not sure how to proceed, you can contact our support team for more assistance or additional resources.