Expat health insurance accepts several payment methods including credit/debit cards, PayPal, and international bank transfers via IBAN. Payments are processed monthly in euros, with the first payment made immediately at signup covering a partial or full month. If a payment fails, users receive notifications and can update their payment details to retry. Policies can be canceled any time with refunds available if canceled before the policy start date or within a 14-day withdrawal period after purchase. Refunds typically take 3-7 business days to process.
What payment methods are available for expat health insurance?
Expat health insurance accepts the following payment methods:
Credit or debit cards from major providers like Visa and Mastercard.
PayPal for convenience without sharing card details.
International bank transfers using any IBAN supporting SEPA payments, including some accounts outside the EU.
Can I change my payment method after signing up?
Yes. You can update or switch your payment method at any time before the next billing date by accessing your Feather account and selecting a new default method. This helps avoid failed payments.
In what currency will my payments be charged?
All charges are processed in euros (EUR). If your payment method uses a different currency, your bank may apply foreign exchange fees or conversion rates determined by the bank.
When will I be charged after signing up?
Your first payment is taken on the day you sign up. It covers either the full or partial days of your first month of coverage.
For example, if your policy starts on 15 July, your first payment covers 15–31 July. If your policy starts on the 1st of the month, you're charged the full monthly amount.
Ongoing billing
After your first payment, you're billed on the 1st of each month for that month's coverage. This continues until you cancel.
Can I choose the day of the month when my payments are collected?
No. Recurring payments are fixed to the first of the month and cannot be adjusted.
What happens if a payment fails?
If a payment fails, you will receive an email notification and see a billing error in your account. You can update your payment details, verify card information and funds availability, or try another payment method in your Feather account to retry the payment promptly and maintain coverage.
Can I retry a failed payment manually?
Yes, you can retry a failed payment at any time from your account.
This is useful if you have resolved the issue, such as:
Adding funds to your bank account
Fixing a restriction with your card provider
Updating your payment details
How can I cancel my expat health insurance policy?
You can cancel your policy at any time directly through your Feather account by selecting your policy and confirming the cancellation. It is recommended to cancel before the end of the month to avoid being billed for the next month.
What refund options are available if I cancel?
If you cancel before the policy start date, you receive a full refund as no coverage has begun.
If you cancel within 14 days of purchase and no claims have been made, you receive a full refund even if the policy started.
If you cancel after 14 days from purchase, no refund is provided, but the policy remains active until the end of the paid month.
If you signed up to public or full private health insurance with Feather, you may be eligible for a partial refund on any expat health insurance charges for that month. In most cases, this is processed automatically.
Refunds take 3 to 7 business days to appear depending on your bank.
Where can I get help if I have payment or billing questions?
You can contact Feather Insurance support for assistance with any payment or billing issues.