How to change the start date of my expat health insurance

This article explains how to change the start date of an expat health insurance policy, detailing the conditions under which adjustments are allowed, the process for making changes, refund handling, and limitations after a certain period.

You can change the start date of your expat health insurance policy and received a refund if the policy has not started yet or if it is within four weeks from its original start date. Changing the start date creates a new policy with the updated date and cancels the original policy automatically. Any applicable refunds will be issued and may take a few working days to reach your bank account.
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You can change the start date by following these steps:
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If your policy has not started, you can change the start date by adjusting your policy in your account. Selecting a new start date will create a new policy with that date and automatically cancel the original policy. A refund will be issued if applicable and usually takes 3 to 4 working days to be processed.

If your policy has started but it is still within four weeks of the start date, you can adjust the start date in your account. This adjustment will create a new policy with the updated start date and cancel the original policy. A refund will be processed if applicable and subject to any restrictions.

You can change the start date if more than four weeks have passed since the policy start date, however a refund is not applicable in these cases.

You can contact our support team for more assistance or additional resources.