Several details on your Expat health insurance policy can be updated after it is scheduled or active. You can correct your name yourself before the start date by taking out a new policy. Name changes after the start date, along with date of birth, citizenship, arrival date, and last permanent residency, are handled by our support team and require a verifying document.
How do I change the name on my Expat health insurance policy?
How we update your name depends on whether your Expat health insurance policy has already started.
Before your start date: Sign up for a new policy with the correct name, then cancel the original policy using the reason "I have another health insurance." Because the original policy has not started yet, you receive a full refund automatically, which can take a few business days to appear in your bank account.
After your start date: You can contact our support team for more assistance. We need a copy of your ID to verify the new name, and then we update your policy and all associated documents to reflect the new name.
How do I correct my date of birth, citizenship, arrival date, or last permanent residency on my policy?
Some details you provided during sign-up can't be changed directly in your account, so our support team updates them for you. You can contact our support team for more assistance or additional resources. The document we need depends on the detail you are correcting:
Date of birth: a copy of your ID showing the correct date of birth.
Citizenship: a copy of your passport showing the correct citizenship.
Arrival date: a copy of a travel ticket (flight, train, or similar) confirming your updated arrival date in your destination country.
Last permanent residency: a document confirming the dates of your residency in that country.