Need assistance with a legal inquiry or seeking clarification on your rights?
You're in luck, as our legal policy includes this service at no additional charge! However, please note that these phone consultations are reserved solely for legal advice or guidance. Any additional support, such as reviewing documents/contracts/notifications, or correspondence with another party, would require submitting a claim for coverage to engage a local lawyer for further assistance.
Step 1
In order to reach the free English-speaking lawyer service, simply log in to your Feather account and then click into the Claims section.
Step 2
Click the + New claim button.
Step 3
Select Book a phone consultation.
Step 4
Follow the on-screen instructions and call the number given. You will be directed to an operator who you can set up a time for the lawyer to call you back. They may answer in German, but don't worry - if you ask to speak in English, then they can still help you and make sure the lawyer who calls you also does.
Still not sure if you should request a phone consultation or submit a claim?
We have a great article that breaks down the differences so you understand the process for both.
Important reminder
In Germany, legal insurance providers cannot directly offer phone consultations. That's why we collaborate with an external third-party service provider to offer this service to users.
As standard practice, the lawyers conducting the calls will reach out from a blocked number. Before providing any legal advice, the lawyer will verify with you that they are speaking with the correct person.Please be aware that legal advice can only be offered through telephone calls. Requests for advice via email, online video hosting platforms, messaging apps, and non EU telephone lines cannot be accommodated.