We are happy to support you with onboarding and many other insurance-related questions about public health. However, some topics usually need to be handled directly with your health insurance provider, especially for an existing membership. This commonly includes changing personal details, requesting a new health card, following up on family registration, changing your occupation status, claims, payments, and other personal updates.
Here is a list of the best contact points for English-speaking customers for each provider:
TK (Techniker Krankenkasse)
Website
TK English website
Telephone
For English-speaking customers, TK provides an English service hotline at 0800 333 0060 within Germany and +49 40 46 06 62 53 00 from abroad. The availability is Monday to Friday, 8:00 a.m. to 6:00 p.m. CET.
Email
TK’s English contact page focuses on phone, chat, and online contact options rather than a dedicated English email inbox. If customers prefer written contact, the online request form is the clearest official route. If needed, you can send a message to [email protected].
Contact form
TK contact form / online request
Office
You can also get support at one of its customer service centers. To find the nearest location, use the official office locator below.
Find an office near you
TK office locator
BARMER
Website
BARMER English website
Telephone
BARMER's English service hotline for members at 0800 333 0060 within Germany and +49 202 568 333 0060 from abroad. The hotline is available 24 hours a day. For prospective customers, BARMER also lists +49 202 568 996666.
Email
You can contact BARMER via their contact form or via email: [email protected] for members and [email protected] for prospective customers.
Contact form
BARMER contact form
Office
Customers are welcome to visit its service points in person. Its branch finder shows addresses, phone numbers, and opening hours for local branches.
Find an office near you
BARMER office locator
DAK-Gesundheit
Website
DAK English contact page
Telephone
DAK's English hotline for members and interested customers: +49 40 325 325 536.
Email
DAK’s English contact pages emphasize phone support and the written contact form.
Contact form
DAK contact form
Office
DAK also offers in-person support through its service centers. The service centre page lets customers search for the nearest location.
Find an office near you
DAK office locator
AOK
Website
AOK English website
Telephone
AOK’s English-language service hotline is +49 46190 9855 83. English-speaking staff are available Monday to Friday, 8:00 a.m. to 4:30 p.m.
Email
AOK is divided in regional branches and does not provide one central support email address. Customers are mainly directed to the hotline, online office, and contact options on the website.
Contact form
AOK contact page / contact options
Office
AOK advisors are available in more than 1,200 branches. Because AOK is regionally organized, customers should use the office finder to locate the correct local branch.
Find an office near you
AOK office locator
Need help before contacting your provider?
If you are unsure whether your request should go to Feather or directly to your insurer, feel free to contact us first. We are happy to guide you on the fastest next step.