Why did my payment fail?

Payments can fail for several common reasons:

Your account does not have enough funds available
Your bank or card provider blocks the transaction
Your payment details are expired, incorrect, or outdated

If a payment fails, you usually have multiple opportunities to complete it.

Will Feather retry my payment automatically?

Yes, we automatically retry most failed payments.

We retry the payment up to 7 times in total
You can see the next retry date in your account
Retries stop after a defined retry period

Automatic retries are not available for SEPA Direct Debit payments.

Can I retry a failed payment manually?

Yes, you can retry a failed payment at any time from your account.

This is useful if you have resolved the issue, such as:

Adding funds to your bank account
Fixing a restriction with your card provider
Updating your payment details

How long will payment retries continue?

The retry period depends on your country:

Spain: retries continue until the end of the billing month
All other countries: retries continue for up to 21 days from the start of the billing period

After this period ends, no further retries are attempted.

Why is the payment retry option no longer available?

The retry option may be disabled for one of the following reasons:

You have reached the maximum of 7 retry attempts
The retry time window has expired
Your policy has already been cancelled due to non-payment

What should I do if my payment keeps failing?

If your payment continues to fail, you can try the following steps:

Check with your bank or card provider to identify any restrictions
Update your payment method in your account
Contact support for further help

Can I change my payment method to complete the payment?

Yes, you can switch to a different payment method in your account and then retry the payment.

Will I be asked to confirm my payment for security verification?

Yes, in some cases your bank may require you to complete an additional security step to verify the payment (3D Secure).

This usually involves:

Approving the payment in your banking app, or
Entering a one-time code sent to your phone

If this step is not completed, the payment will remain incomplete.

If required, you will receive an email from our payment provider with a link to complete the verification. Please also check your spam or junk folder.

Which payment method should I use to avoid delays?

We recommend using a credit/debit card or PayPal, as these payment methods provide instant confirmation and a smoother retry process.

SEPA Direct Debit can take up to 6 business days to process and does not support automatic retries. If a SEPA payment fails, switching to another payment method can help resolve the issue more quickly.

Do I need to take action if my SEPA payment is still pending?

If you have already retried the payment using SEPA Direct Debit, no further action is needed. Please allow up to 6 business days for the payment to be processed.

You may receive automated payment reminders from us during this time, but they will stop once the payment is successfully received.

If the payment does not go through after this period, you can retry or contact support for assistance.