You can cancel an expat health insurance policy for reasons including obtaining new health insurance in Germany, leaving Germany, being added as a dependent to a family member's policy, visa rejection, or not entering Germany. Pausing coverage is not an option; instead, cancellation and repurchasing is advised.
What are valid reasons to cancel my expat health insurance policy?
Valid reasons to cancel an expat health insurance policy include obtaining another health insurance policy in Germany, leaving Germany, being added as a dependent to a family member's policy, visa rejection before entering Germany, or not entering Germany at all.
Can I pause my expat health insurance coverage instead of canceling it?
Pausing expat health insurance coverage is not offered. If you plan to leave Germany temporarily, you should cancel the policy and purchase a new one when you return.
How do I cancel my policy if I have obtained new health insurance in Germany?
If you receive new health insurance in Germany, whether expat, public, or private, you can cancel your current expat policy by selecting the cancellation reason 'I have another health insurance.'
How should I proceed if I am leaving Germany?
If you are leaving or have already left Germany, you should cancel your expat health insurance by selecting the cancellation reason 'I left Germany.'
What should I do if I want to change the start date of my expat health insurance?
To change the policy start date:
- Log in to your Feather account.
- Click on your expat health insurance policy and then on the 'Adjust policy' button. - - Navigate through the flow, ensuring to click on 'Change my start date'.
Please kindly note that this will involve the cancelation and purchase of a new policy. A refund will be provided if the policy has not yet started or if the policy is less than 4 weeks from the start date.
What if I was added as a dependent on a family member's health insurance?
If you have been added as a dependent to another family member's health insurance, you should cancel your current expat policy using the cancellation reason 'I have another health insurance.'
What steps should I take if I do not want or need expat insurance anymore?
You must maintain health insurance coverage as required by law while in Germany. To cancel your current expat health insurance, you first need to obtain alternative health insurance. Once your new health insurance is active, you can cancel your expat policy by selecting 'I have another health insurance.'
How can I cancel my policy if I have not entered Germany?
If you have not entered Germany and want to cancel your policy, you must provide proof of not being in Germany, such as a geolocation screenshot, before the policy starts. Contact customer support for assistance. Note that if the policy has already started, a minimum one-month charge applies.
How do I cancel if my visa was rejected before entering Germany?
If your visa was rejected and you have not entered Germany, you must provide proof of visa rejection or proof of not being in Germany before the policy starts. Contact customer support for assistance. A minimum one-month charge applies if the policy has already started.
How do I upgrade or downgrade my expat health insurance policy?
To change your policy plan:
- Log in to your Feather account.
- Click on your expat health insurance policy and then on the 'Adjust policy' button. - - Navigate through the flow, ensuring to click on 'Change my plan'.
What if I have a different reason for canceling or am unsure how to proceed?
If there is another reason for your cancellation or you are not sure how to proceed, please reach out to us and we can assist you further.
Learn how to submit a cancellation request in your Feather account.
If you would like to learn more about expat health insurance or would like to sign up, you can do so here.