To file a claim for expat health insurance, you need to gather all relevant documents such as final invoices and submit them through our online platform. Claims usually take between 2 to 4 weeks to process but can take up to 6 weeks. Claim status updates and final outcomes are communicated via email.
How can I file a claim for my expat health insurance?
To file a claim for an expat health insurance policy, collect all required documents such as scans or photos of final invoices related to the claim.
Choose your expat health insurance policy.
Click "Make a Claim".
Drag and drop any claim documents (e.g. scans or photos of the final invoices) into the upload box.
Add any relevant information for us to know.
What documents do I need to submit for an expat health insurance claim?
You should provide final invoices or billing statements as proof of services received. Digital copies such as scans or photos of these documents are usually accepted.
How long does it typically take to process an expat health insurance claim?
Claims typically take 2 to 4 weeks to process, but processing can take up to 6 weeks in some cases.
How will I be informed about the status and outcome of my expat health insurance claim?
We will communicate updates about your claim status and the final outcome via email.
Where can I find more information about expat health insurance claims?
A comprehensive overview of the claims process is available in the dedicated claims FAQ page.