You can add additional documents to an existing expat health insurance claim within 7 days after the initial submission. To do so, log into your Feather account, select the claim, and upload the new documents. If you miss the 7-day window, you must submit a new claim which will be linked to the original. Claims generally process within 2 weeks if documents are complete, or up to 4-6 weeks for complex cases.
How can I add documents to an existing expat health insurance claim?
You can add additional documents to your existing expat health insurance claim within 7 days after you initially submit the claim. This allows you to provide any missing or new paperwork needed to process your claim smoothly.
What are the steps to add documents to my claim?
To add documents to your claim, follow these steps:
Log into your Feather account.
Select the specific claim you want to update.
Click on the option to add documents and attach the new files.
What if I do not submit additional documents within 7 days?
If you do not add documents within the 7-day period after your initial submission, you will need to submit a new claim in your Feather account. The claims team will link this new claim to your previous submissions to keep all related information connected.
What happens after I add documents to my claim?
After submitting additional documents, the claims team immediately receives and reviews the new information. Your existing claim will be updated and the team will work on processing it as soon as possible.
How long does it take to process a claim after adding documents?
Claims are typically processed within 2 weeks when all required documents are submitted. However, if the claim is complex or requires more information, processing can take 4 to 6 weeks. You will be notified by email when the review is complete and the claim outcome is available.
Where can I find more information or get help with my claim?
For more details on what documents are required and how to submit claims efficiently, visit the expat health insurance claims FAQ section on the Feather website. If you have further questions, you can contact Feather customer support for assistance.