Whether you need to update your address depends on where you're moving and which policies you hold. Customers moving abroad and no longer residing in Germany generally cannot keep their policies and need to cancel them. For moves within Germany, some products like expat health, travel health, dental, bike, and pet health insurance do not require address updates. Other policies can be updated through your online account, while a few require contacting our support team or your public health provider directly.
Do I need to update my address when I move?
Whether you need to update your address depends on where you're moving and the policies you hold. Customers who leave Germany and no longer reside there generally cannot keep their policies and will need to cancel them. If you're moving within Germany, only certain policies require an address update. The following products do not require an address update at all:
Expat health insurance
Travel health insurance
Dental insurance
Bike insurance
Pet health insurance
Dog liability insurance
How do I update my address for public health insurance?
The process for public health insurance depends on whether your membership has been confirmed:
If you applied for public health insurance through us and your membership has not yet been confirmed, you can contact our support team for more assistance or additional resources.
If your public health insurance membership has already been confirmed, you'll need to contact your public health insurance provider directly, since address changes are managed by them once membership is active.
How do I update my address for private health, personal liability, legal, or pension insurance?
You can update your address directly through your online account for these four policies. The general steps are:
Log into your account.
Open the relevant policy (private health, personal liability, legal, or pension).
Select the option to manage the policy or update your address.
Enter your new address.
Confirm and submit your request.
The button labels vary slightly between policies, but the overall flow is the same.
How do I update my address for household contents insurance?
Household contents insurance is tied to your specific home and its size, so updating your address also requires adjusting your coverage. To make this change, log into your account, open your household contents policy, select the option to adjust the policy, enter your new address, and complete the remaining steps before submitting your request. Because the coverage is recalculated based on your new home, your premium may change.
Check out this helpful article for more information.
How do I update my address for life or disability insurance?
Life and disability insurance address changes cannot be processed through your online account. You can contact our support team for more assistance or additional resources.