Should I pay my medical bills?
Yes. It is recommended to pay medical bills within 14 days to avoid late fees, instead of waiting for insurance approval.
Hospital stays are usually billed directly to your insurance provider. If you receive a bill anyway, you can submit it through your claims dashboard.
For planned treatments with expected costs over €2,000, you can reach out to us in advance so we can request direct billing.
How do I upload medical bills for reimbursement?
Check your coverage overview to see if you can get money back when you don't submit bills. You can wait until the end of the year to compare which is better: keeping your cashback or submitting your bills for reimbursement.
You should upload medical bills within 2 years to ensure eligibility for reimbursement. Follow these steps:
Go to the claims tab in your account and add a new claim.
Upload all pages of the invoice (even blank ones) and any referrals or cost plans.
Submit bills one at a time to track each claim effectively.
How long does it take to receive reimbursement?
Your payout goes straight to your bank account. You’ll find a bill statement next to your bill explaining the payout, and if a deductible or cashback was applied.
What to do if there’s a problem?
If the troubleshooting below doesn't help, contact us, and we’ll check!
Got less than expected? Check the bill statement. Some treatments are only partly covered, or more documents may be needed.
Still processing after 4 weeks? Some claims need deeper checks. We’ll flag this in your claims tab.