1. Pay within 14 days
It’s best to pay right away rather than waiting for insurance approval to avoid late fees.
Hospital stays: handled directly by your insurance. If you get a bill anyway, let us know!
Bills over €2000: we'll usually handle them directly after you reach out.
2. Upload bills within 2 years
Check your coverage overview to see if you can get money back when you don't submit bills. You can wait until the end of the year to compare which is better: keeping your cashback or submitting your bills for reimbursement.
Go to the claims tab in your account and add a new claim.
Upload all pages of the invoice (even blank ones) and any referrals or cost plans.
Submit bills one by one so you can track them easily.
3. Get reimbursed within 3-21 days
Your payout goes straight to your bank account. You’ll find a bill statement next to your bill explaining the payout, and if a deductible or cashback was applied.
What to do if there’s a problem
If the troubleshooting below doesn't help, contact us, and we’ll check!
Got less than expected? Check the bill statement. Some treatments are only partly covered, or more documents may be needed.
Still processing after 3 weeks? Some claims need deeper checks. We’ll flag this in your claims tab.