If your bike was stolen, damaged or you just want to have your spring service to be reimbursed you need to file a claim. First check whether your tariff covers the event that you will be claiming for (for example wear and tear are only covered under our Comfort tariff), you can do it in the Product information sheet that can be found in your Feather account.
Once you know that your claim is valid please email us at
email@example.com with a description of the event, information how much you are claiming and any relevant pictures (invoice for the repair, damage of the bike, police report in case of an accident, etc.). That will allow us to process your claim smoothly.