The first rule: don’t pay the other person

That’s right. If you damage someone else’s belongings, injure them, or somehow have a liability claim filed against you, NEVER pay the other person out-of-pocket. Your insurance needs to first assess the situation/incident to avoid unjust claims being paid out and to avoid them asking for too much money. When your claim is approved, the insurance provider will pay the injured party directly.

You’ll need to let the other person know that your insurance provider will compensate them directly once the claim has been reviewed and approved. The time per reimbursement will vary depending on a few factors.

The second rule: be as detailed as possible

To ensure your claim is paid out as soon as possible, include as much information as you can in your submission. If you don’t do this, there is a high chance that we’ll come back with more questions, which will make the reimbursement process significantly longer.

Please include:

  • What exactly happened

  • The date it happened

  • Invoices and repair estimates

  • Photos of damage or injury

  • Name and contact information of the third party

    • Name of person

    • Address

    • Email

Your insurance provider will make sure that a fair price is paid directly to the person’s bank account. If the person has already paid to repair the damage or has already been treated medically, please include this information as soon as it is available.

If you’ve already paid the person, please also let us know as soon as possible.

You can submit a claim directly in your Feather account.

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