You got an email or a letter saying you're covered. What's next?

You'll now be able to see a doctor any time after the starting date of your policy.

When will I receive my insurance card?

You should get your health insurance card a few weeks after signing up. Make sure TK knows your current address. Be sure to include a c/o on the address if your name is not on the postbox. You can update your address in your Feather account or by emailing

You will have to upload your photo to the TK website to ensure that you receive it. About a week after receiving your confirmation of coverage, you will receive a second letter in the post: a one-time password to a page where you can upload your photo on the TK website. 

Your card should arrive about two weeks after uploading your photo.

Do I have to wait for my insurance card to go to the doctor?

No! This is the most common question we get asked. The moment your coverage is live, you can see a doctor with your TK membership. Sometimes a doctor will request an official letter from TK. Either take along the PDF from the email—or call TK to request they fax confirmation to the doctor: 040 4606610400.

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